Privacy policy

This policy applies to the Platform owned and operated by Rapidue Technologies Private Limited, a company incorporated under the Companies Act, 2013 with its Registered Office at Flat No. 401, Janardhana Plaza, Lumbini Enclave, Gachibowli, Hyderabad, Telangana 500032 India, and its Entities/Subsidiaries (collectively “we”, “our”, or “us” as the context may require).

This policy describes how we collect, store, use and otherwise process your Personal Information through Platform to provide Services to you (hereinafter referred to as the “Platform”). By visiting, downloading, using Platform, and/or, providing your information or availing our product/services, You expressly agree to be bound by this Privacy Policy (“Policy”) and the applicable service/product terms and conditions. We value the trust You place in Us and respect Your privacy, maintaining the highest standards for secure transactions and protection of Your personal information.

This Privacy Policy is published and shall be construed in accordance with the provisions of Indian laws and regulations including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, that require publishing of the privacy policy for collection, use, storage, transfer, disclosure of Personal Information. Personal Information means and includes all information that can be linked to a specific individual and also includes Sensitive Personal Information (all Personal Information which requires heightened data protection measures due to its sensitive and personal nature), both, hereinafter referred to as “Personal Information”, excluding any information that is freely available or accessible in public domain. Please note, Our products/services are offered in India, and your Personal Information processing will be subject to Indian laws. If You do not agree with this Privacy Policy, please do not use or access Platform. 

Information Collection

We may collect Your Personal Information when You use the Platform or otherwise interact with Us during the course of Our relationship. We collect Personal Information which is relevant and absolutely necessary for providing the Services requested by You and to continually improve the Platform.

Personal and Sensitive Personal Information collected, as applicable, includes, but are not limited to: 

1. Name, age, gender, phone number, address, email id, your Bank details;
2. OTP sent to You by WhatsApp, or Your Bank, or by Us;
3. Your Aadhar, Your PAN, PAN of the business entity, GST of the business entity; 
4. Your device details such as device identifier, internet bandwidth, mobile device model, browser plug-ins, and cookies or similar technologies that may identify your browser/Platform and plug-ins, and time spent, IP address and location;
5. Any other incidental information, subject to Your prior consent, as may become necessary to optimally provide You Services in the Platform.

Purpose and Use of Information

We may process Your Personal Information for the following purposes:

1. Creation of your account and verification of your mobile number and business entity details;
2. Fulfil your service request;
3. enhance Your user experience in various availment of service offerings by analysing user behaviour on an aggregated basis;
4. to resolve disputes; troubleshoot problems; technical support and fixing bugs; help promote a safe service;
5. to enforce Our Terms and Conditions;
6. to carry out checks, screenings or due diligence checks as lawfully required by us and detect and protect us against error, fraud, money laundering and other criminal activity; 
7. to identify security breaches and attacks; investigating, preventing, and taking action on illegal or suspected fraud or money laundering activities and conducting forensic audits as part of internal or external audit or investigation by us or government agencies located within India or outside the Indian jurisdiction;
8. to meet legal obligations.

While we may also process your Personal Information for other legitimate business cases, we ensure to take appropriate steps to minimize the processing to the extent possible, making it less intrusive to Your privacy.

Information Sharing and Disclosures

Your Personal Information is shared as allowed under applicable laws, after following due diligence and in line with the purposes set out in this Policy.

We may share Your Personal Information with different categories of recipients such as service providers, logistic partners, regulatory bodies, governmental authorities, financial institutions, internal teams such as marketing, security, investigation team, etc.   

Personal Information will be shared, as applicable, on need-to-know basis, for the following purposes, including but not limited to:

1. For enabling the provision of the services availed by you and facilitating the services between you and the service provider, logistic partners, as requested;
2. For services related to communication, marketing, data and information storage, transmission, security, analytics, fraud detection, risk assessment and research;
3. If it is required by financial institutions to verify, mitigate, or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations;
4. Enforce our Terms or Privacy Policy;
5. If required to do so by law or in good faith we believe that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process;
6. If requested by government authorities for government initiatives and benefits;
7. For grievance redressal and resolution of disputes; or
8. Should we (or our assets) plan to merge with, or be acquired by any business entity, or re-organization, amalgamation, restructuring of our business then with such other business entities. 

While the information is shared with third parties as per purposes set out in this Policy, processing of your Personal Information is governed by their policies. We ensure stricter or no less stringent privacy protection obligations are cast on these third-parties, wherever applicable and to the extent possible. However, we may share Personal Information with third-parties such as legally recognized authorities, regulatory bodies, governmental authorities, and financial institutions as per purposes set out in this Policy or as per applicable laws. We do not accept any responsibility or liability for usage of your Personal Information by these third parties or their policies.

Storage and Retention

To the extent applicable, we store Personal Information within India and retain it in accordance with applicable laws and for a period no longer than it is required for the purpose for which it was collected. However, we may retain Personal Information related to you if we believe it may be necessary to prevent fraud or future abuse or if required by law such as in the event of the pendency of any legal/regulatory proceeding or receipt of any legal and/or regulatory direction to that effect or for other legitimate purposes.

Once the Personal Information has reached its retention period, it shall be deleted in compliance with applicable laws.

Reasonable Security Practices

We have deployed administrative, technical, and physical security measures to safeguard user’s Personal Information and Sensitive Personal Information. We understand that as effective as our security measures are, no security system is impenetrable. Hence, as part of our reasonable security practices, we undergo strict internal and external reviews to ensure appropriate information security encryption or controls are placed for both data in motion and data at rest within our network and servers respectively. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited.

Further, you are responsible for maintaining the confidentiality and security of your Login ID. Please do not share your Login ID, and OTP details with anybody. It shall be your responsibility to intimate us in case of any actual or suspected compromise to your Personal Information.

Third Party Services

When you are availing services of service providers on Platform, Personal Information may be collected by respective service providers and such Personal Information shall be governed by their privacy policy. You may refer to their privacy policy and terms of service to understand how your Personal Information will be handled by such service providers. That policy may differ from ours and you are requested to review those policies or seek access to the policies from the domain owner before proceeding to use those applications or websites. We do not accept any responsibility or liability for usage of your Personal Information by these third parties or their policies.

Your Consent

We process your Personal Information with Your explicit consent. By using the Platform and/or by providing your Personal Information, you consent to the processing of your Personal Information by us in accordance with this Privacy Policy. If you disclose to us any Personal Information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. Further, you agree and authorize us to communicate with you via channels like Phone calls and E-mail for the purposes set out in this policy, irrespective of your registration with any authorized DND registries.

Personal Information Access/ Rectification and Deletion

You can access and review your Personal Information shared by you by placing a request with us. In addition, you may at any time revoke consent given to us to store your Personal Information. Upon such revocation, you may lose access to services that were availed on the basis of the consent provided. In some cases, we may continue to retain your information as per the ‘Storage and Retention’ section of this Policy. To raise any of the above requests, you may write to us using the contact information provided under the ‘Contact Us’ section of this Policy.

In case you wish to delete your account or Personal Information, please write to us using the contact information provided under the ‘Contact Us’ section of this Policy. However, retention of your Personal Information will be subject to applicable laws.

For the above requests, we may need to request specific information from you to confirm your identity and ensure authentication. This is a security measure to ensure that Personal Information is not disclosed to any person who does not have a right to receive it or is not incorrectly modified or deleted.

Children Information

We do not knowingly solicit or collect Personal Information from children under the age of 18 and use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are under the age of 18 years then you must use the Platform under the supervision of your parent, legal guardian, or any responsible adult.

Changes to Policy

We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this Privacy Policy at any time without any prior written notice to you. We may, however, reasonably endeavour to notify you of the changes, it is your responsibility to review the Privacy Policy periodically for updates/changes. Your continued use of our services/Platform, following the posting of changes will mean that you accept and agree to the revisions. We will never make changes to policies in order to make it less protective of Personal Information already shared by you.

Contact Us

In case you have any questions, concerns, or complaints regarding the processing of your Personal Information or this Privacy Policy you may write to grievance@electronicdeals.in We are committed to answer your questions within the reasonable time limit. Any delay in the resolution time shall be proactively communicated to you.